Terms & Conditions

Order Placement:

Orders must be placed through our official website, www.bombaybliss.com. Upon placing your order, an order confirmation will be sent to your registered email address. Please ensure all details provided, including your contact information and order, are correct. We cannot be held responsible for errors due to incorrect or outdated information.

Payment Methods:

We accept most major credit and debit cards for online payment. Full payment must be made at the time of placing your order. All payments are processed securely, and we do not store your card details.

Delivery Services:

We offer delivery services within specified areas surrounding our four locations across the Sunshine Coast. Before placing an order, please ensure your delivery address falls within our delivery radius. Our delivery times may vary depending on the location and time of order, but we will always aim to deliver your food as quickly as possible.

Order Collection:

If you opt for pick-up, we request you to adhere to the collection time specified in your order confirmation to ensure your food is fresh and at its best quality.

Refund and Cancellation Policy:

We are committed to ensuring our customers’ satisfaction. If for any reason, you are unsatisfied with your order, please get in touch with us within 24 hours of receiving your order. Depending on the situation, we may request that you return the remaining food in the condition it was received to help us address your concerns more effectively. Refunds or replacements will be issued at our discretion.

Allergen Information:

We make every effort to cater to a range of dietary requirements. However, we can’t guarantee that our dishes are entirely free from allergens due to the risk of cross-contamination in our kitchens. Please inform us of any allergies or dietary restrictions before placing your order.

Special Offers:

We periodically offer special promotions and deals through our website. These are subject to availability and can be withdrawn or altered without prior notice. Special offers cannot be used in conjunction with any other offer unless explicitly stated otherwise.


Prices listed on our website are accurate at the time of publication, but they may be subject to changes due to fluctuating market conditions or other unforeseen circumstances. Any change will be reflected on our website at the earliest possible time.

Alcohol Sales:

We strictly follow a Challenge 25 policy for all alcohol sales. If the person receiving the order looks under 25, we may request valid identification to verify the age. We reserve the right to refuse alcohol delivery if valid identification is not provided.

Data Privacy and Security:

We are committed to protecting the privacy of our customers. All personal information provided to us is processed and stored in line with our Privacy Policy, which is available on our website.

By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please feel free to contact us.

Privacy policy

At Bombay Bliss, we take your privacy very seriously. This Privacy Policy outlines our practices for collecting, using, maintaining, protecting, and disclosing your personal information when you use our website and services.

1. Information We Collect

When you use our services, we may collect certain types of information, including:

1.1 Personal Information: This includes your name, email address, phone number, delivery address, and payment details. We collect this information when you place an order, sign up for our newsletter, or contact us.

1.2 Non-Personal Information: We also collect non-personal data such as your browser type, the type of device you are using, access times, pages viewed, your IP address, and the page you visited before navigating to our services.

2. Use of Your Information

We use the information we collect to fulfill orders, communicate with you, improve our website, and as part of our efforts to keep our website safe and secure. We may also use this information to provide you with information about other services we offer that are similar to those you have already used or enquired about.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties outside of Bombay Bliss without your consent, except in the following circumstances:

3.1 With Service Providers: We may share your information with third-party vendors, service providers, contractors or agents who perform services on our behalf.

3.2 Legal Obligations: We may disclose your information to comply with any legal obligation, to enforce or apply our terms of use and other agreements, or to protect the rights, property, or safety of Bombay Bliss, our customers, or others.

4. Your Choices

You may choose to restrict the collection or use of your personal information in the following ways:

4.1 You may opt-out of receiving marketing communications from us by following the opt-out links on any marketing message sent to you.

4.2 You can request details of personal information we hold about you. You may also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

5. Changes to Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

6. Contact Us

If you have any questions or concerns about our privacy policy, please contact us at info@bombaybliss.com